Customer Experience Representative (Full time)
Our mission is to rebalance the scales of our industry and drastically slow down fashion by creating thoughtful garments 100% free of compromise, but full of love. As a Customer Experience Representative, you will be an integral part of our mission, working directly with what we hold most dearly: Our customers and their happiness.
As a Customer Experience Representative, your primary focus will be to deliver outstanding support in our different CX channels. You thrive to exceed customers’ expectations and deeply care about our mission and products. You will also play a central role in bringing customer feedback to other teams such as Product, Operations and Marketing.
You’re joining an ambitious, dynamic and deeply caring team at the beginning of a high-paced and challenging journey to fundamentally change the way we manufacture, market and consume garments today. And as one of the fastest-growing apparel startups in Sweden, we’re expanding a core team with an important impact on our journey - and the industry as a whole.
Your responsibilities are
- Provide top class customer service via our CX channels (e.g. E-Mail, Chat, Facebook and Instagram)
- Daily customer management and administration through our order management systems
- Be up to date with your product knowledge
- Have an understanding and act by ASKET’s core values
- Pass on customer feedback to all relevant teams
- Help organise and represent ASKET at pop-ups and events
You are
- Service-minded, detail-oriented and highly organised with a keen interest in clothing (not necessarily fashion)
- Strong communication skills and ability to multi-task
- Passionate about ASKET’s core values and want to be a part of changing the apparel industry for the better
- Prior experience of working with customer service is a plus
- Fluent in English (orally and in writing). Other languages is a plus.
Work hours
- Full-time position - 40 h per week (the role might require work during evenings and weekends)
- Based in our head office at Södermalm in Stockholm
Process
- Last day to apply: 31st of May 2022
- Start: Mid October 2022
- Department
- Operations & Customer Experience
- Locations
- Stockholm
Stockholm
About ASKET
ASKET is an independent online-first clothing brand founded in 2015 with the mission to slow down the fashion industry and change the way we manufacture, market, and consume clothing. Creating only one single permanent collection under full transparency and with lifecycle responsibility for every product created, we're here to end the era of fast fashion, planetary and human exploitation and help us live happier with fewer but better things.
Customer Experience Representative (Full time)
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